Support

Remote Computer Support

The PC Surgeon provides Real-time PC Support over the Web. It’s Safe, Secure and Reliable. Unlike other companies that offer remote support, we go one step further to ensure your support request is both pleasant and productive and that your support issues are resolved in the most cost effective manner. We can dispatch a service technician to your location for on-site support if we are not able to resolve your problem over the web remotely.

PC Buyer’s Guide

The first decision that you must make is if you will buy new or used. Obviously, a used computer will be less expensive, but the warranty will be used also or no longer available. If you are looking for a reliable computer where its use will be critical, you should stay away from used computers. If the computer is for enjoyment only, buying used can be a good option for you. Computers can range in price starting at $300 and going to well above $2000 for a personal computer.

If you decide to buy a used computer, a good place to start your search is in the classified advertisements. Your local newspaper will usually have several computers for sale. Otherwise, getting on the Internet and searching the classifieds is another choice. The only downfall with this is that the computer that you find may be a great distance away. This is hard because you have to place your trust in the hands of the person that is selling the computer.

Buying new is the easiest and most expensive choice. When buying new, you need to watch for several things and be aware of option you may not need. To start off, you should get price quotes from all the major computer retailers. Either call the 800 number advertised or stop in to a store to find special offers. They are usually very knowledgeable and can pick out the type of computer that will work best for you.

Another item to analyze is warranties. Computers are changing rapidly and you can just about guarantee that by the time you have hooked your computer up, they have come out with a newer version. Therefore, you want to make sure that you have a good warranty that stands behind the computer that you purchase. If you decide that you want to upgrade yours with one that is newer, it can be done.

One other point that you want to research when purchasing a new computer is the help factor. Larger computer companies have phone numbers that you can call with questions on your computer. Some companies only offer this service for the first few months, others only offer it at a certain time of day or week. You should make sure that the help line is available to you whenever you need it. You should also make sure that you won’t be charged for asking for help, some companies charge you for the help they give you.

Overall, purchasing a computer can be an easy task if you know what you want and how you will use it. You can solve a lot of problems by researching the companies and products that they sell. If you feel comfortable with the company and the service that you receive, it will make buying a computer a lot less stressful on you. If all this fails or seems to complicated, call us. We will be glad to offer our professional opinion.

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